Responsible for the implementation and adaptation of the CRM system (Bitrix24). Provide technical support or training for systems and networks Install and configure software and hardware٫ including printers٫ network cards and so on Works with management and other departments to implement a successful IT plan Act as link between end users and higher level support Support or train personnel responsible for systems and networks and provide advice on the most suitable IT choices Diagnoses issues when computers or other technologies are not working as they should

Installation and configuration of the OS and software required to operate on servers and workstations. Support in working order of software and hardware of servers and workstations, printers, faxes, communication equipment. Development and implementation of a system of preventive measures. Implementation of technical and software support for users. Consulting users on local network and software issues. Detection of user and software errors. Taking steps to correct and prevent them in the future. Organization of access to local and global networks, including using mobile communications. Setting access rights and controlling the use of network resources and disk space. Registration of local network users and mail server, assignment of identifiers and passwords. Ensuring network security (protection against unauthorized access to information, viewing or changing system files and data), security of internetworking. Providing anti-virus protection of the local computer network, servers and workstations. Network monitoring and development of proposals for the development of network infrastructure. Installation and configuration of local network equipment, and supervision of the installation of local network equipment by third-party specialists. Keeps track of the installed software for updates. Ensuring timely copying, archiving and data backup. Taking measures to restore the local network and network equipment in case of failure. Drawing up instructions for working with the software and transferring them to users. Preparation of proposals for the modernization and purchase of computing and office equipment, network equipment. Carrying out minor repairs of computer and office equipment on our own, organizing the repair of computer and office equipment with the involvement of specialized organizations. Organization of maintenance of contracts with third-party organizations providing communication services, software and hardware of the Enterprise.

Orenburg State University, Diploma